Help with the parent check

Kids Remote (Parent Command app and Kids Remote Kid app), operated from Queensland, Australia. Contact: hello@kidsremote.app.

What is the parent check?

Before a child under 13 in the United States can use Banjo chat or voice, Kids Remote asks a grown-up to confirm they're the child's parent or guardian. It's a quick one-off step.

The check is run by our partner, Kids Web Services (part of Epic Games). They send you an email and run the check on their own page. Kids Remote never sees your answers. We only keep whether the check passed and when.

What the email looks like

It comes from Kids Web Services / Epic Games, not from Kids Remote.
It mentions Kids Remote and has a button or link to start the check.
The link opens Kids Web Services' own page. Follow the steps there.

When you're done, go back to Kids Remote on the main Big Boss phone and tap I’ve done it. It can take a minute to show as done.

If you choose the card option

On their page you can confirm with the last 4 digits of a US Social Security number (US only) or with a payment card (works in other countries too).

This is an estimate based on Epic’s published help pages, and Epic can change the amounts. For US parents the card check is about 5 cents (USD), refunded within about 8 to 13 business days. Outside the US there’s no charge: a small temporary hold is placed on the card and then released, roughly A$1 in Australia and NZ$1 in New Zealand. It shows on statements as “Kids Web Services”.

The email hasn't arrived

Wait a few minutes. Emails can be slow.
Look in your spam, junk or promotions folder.
Check you typed the email address correctly in the app.
Still nothing? In the app, type the address again and tap Email me the check to send a new email.

You can send up to 5 emails an hour. If you hit that limit, the app will ask you to wait. Try again a little later.

The link has expired or doesn't work

No problem. In the app, tap Email me the check again to get a fresh email, and use the newest link. A check you've started stays open in the app for 3 days.

I used the wrong email address

Just start again in the app with the right address. The old email can be ignored.

The app says it couldn't start the check

This usually means Kids Web Services or our server is briefly unavailable. Nothing has gone wrong on your side. Please try again in a few minutes. If it keeps happening, email us.

Why is the app asking me to check again?

If we change what the parent check covers, we ask parents to confirm again so your OK matches the current wording.

Still stuck?

Questions about the check itself (the email, the check page, your answers): Kids Web Services parent help.
Questions about Kids Remote: email hello@kidsremote.app. Please don't include your child's details.